We are sorry you don’t like your purchase, we do not refund or exchange at the moment. We only do an exchange or refund if we send you the wrong item or size. Items must be sent back to us within 5 business days starting from the day you received your order. Please Do not forget to contact us first so we can send you an exchange number before you send the items back to us . All original label and tags must be attached to the clothes and the clothes should be in its original content without being washed or iron (it should be free from stain and/or deodorant).
For hygiene purposes, all underwear, swimwear, panties, lingerie, bodysuits are not refundable or exchangeable. Also, all final sale items are not refundable or exchangeable.
Buyers are responsible for covering shipping costs to return items and shipping charges must be prepaid.
Kingly note that the original shipping fees are non-refundable and return shipping costs are the customer's responsibility. we do not provide return shipping labels. If address is not correct, a restocking fee will be assessed on orders that are unable to be delivered to such address.
RESERVE RIGHTS REGARDING RETURNS
VICTORIA RIVERSON has the right to refuse or reject returned item from customers at any time if:
There is an excessive return or exchange from a purchaser
The item being returned is damaged, missing, have been worn, laundered or altered
There is Potential fraudulent or criminal activity
All non-items from Victoria Riverson returned to us will be discarded upon receipt.
If your order is damaged kindly contact us immediately before returning the item.